POLICY

Wood Signs

All of our signs are made from real wood! We embrace the natural beauty of the wood, such as knots, grain, small cracks, and holes. Hand making our product may cause variations between the picture and the received item, however we try our best to maintain quality and accuracy for each and every order. Your piece will be wonderfully unique!

Custom Orders

We welcome custom orders! Please click this link to begin your custom design process! Please be as descriptive as possible and provide any and all details that contribute to the overall aesthetic of your design. Please refrain from sending images of a design that you would like replicated. We honor and respect other makers originality and try our best to create a unique and original design of our own. We will email a design draft for your approval before making your product. Please allow for processing time of up to 10 business days for a proof emailed to you.

PLEASE NOTE:

  1. We have SOLE OWNERSHIP of any and all designs we create, including custom designs. 
  2. We reserve the right to SHARE any and all designs we create, including custom designs, on all social media outlets. 
  3. We reserve the right to SELL any and all designs we create, including custom designs, in any of our retail outlets, including our online store.

Processing Time

Please allow up to 15 business days for regular orders to be processed prior to shipping. Custom orders may take up to 10 days to receive a proof design. Rush orders may be available upon request for a small additional charge. 

Shipping

All of our products are shipped via 2-3 day USPS priority mail with insurance and tracking or FEDEX with insurance and tracking 4-7 day home delivery.  Local Arizona sales are available for pick up. At check out, please select the pick up option. Please note: We are not responsible for undelivered, mis-delivered mail due to an incorrect address or mishandling. Please be sure to accurately input your delivery information. In the unlikely event of a shipping issue, please contact us.

Returns

While we do not offer returns, we want to ensure you are 100% satisfied with your purchase. If you have any concerns or questions about a product you have received, please contact us at info@queenbhome.com